CUSTOMER SERVICE

FOLK ART IS HANDMADE

Please remember that all of Carmona Folk Art pieces are handmade. Imperfections are part of the craftmanship! No two handmade pieces will be exactly alike.

ORDERS

All orders are shipped on week days (Monday through Friday) excluding holidays. All orders have a processing time of two to three days if the merchandise is in stock. If you need it sooner, please let us know at rcarmona@carmonafolkart.com and we will do our best to send it out more quickly. The shipping options and cost will be added and displayed at checkout.
Sale items are FINAL SALE and are not returnable.

TAXES

Texas sales tax of 8.25% will be calculated on all Texas sales.

PAYMENT

Carmona Folk Art accepts payments for purchases from the website, either pay with a credit card or via Paypal when using Paypal. You do not have to have a Paypal account.

SHIPPING

When an order is placed, it will be shipped to the address submitted by the purchaser. Please make sure you enter the correct address!

All USA orders are generally shipped via the U.S. Postal Service First Class or Priority Mail. Please let us know if you would like your shipment to be expedited or sent by some other carrier. Shipping costs will be adjusted if you choose to use a different carrier or to receive the order more quickly.

International Shipping: We ship all over the world! Please contact us for exact shipping costs to your address outside of the United States. International orders are shipped USPS Priority Mail International. After you place your order, we will pack and weigh your box and determine the shipping, handling and insurance fee. We will contact you to pay for shipping with a Paypal invoice. We follow all US laws related to declaration of customs value. Customs fees may be charged on the shipment upon entry to your country and those fees are your responsibility. International shipments require a telephone number so please be sure to include one!

By purchasing from the Carmona Folk Art website you are entering into a shipment contract. As a result, the risk of loss for items purchased from this website transfer to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

RETURNS

We want you to love your purchase! If you are not happy with your item for any reason, please let us know at rcarmona@carmonafolkart.com . We do not issue refunds, but if you return it to us within 14 days of purchase, in a condition to be resold, you will receive store credit for the same amount of the item, less the shipping cost. We reserve the right to deny credit if the merchandise is not in selling condition. Ship to Carmona Folk Art, 1830 W French PL, San Antonio, TX 78201. Return shipping costs are the responsibility of the customer.

DEFECTS

If items in your order are missing, broken or damaged in some way, please contact us with your invoice number and a description of the problem at rcarmona@carmonafolkart.com. We will solve the problem or put you on the right path to resolve it with the carrier.

COPYRIGHT

Photos, layout, graphics and text of this website are the sole property of Carmona Folk Art and protected by copyright laws. They may not be used without permission.

OUT OF STOCK ITEMS

Many of our folk art pieces are one of a kind and cannot be restocked. Some of them can be restocked but it might take awhile to obtain them. If an item is out of stock, and you would like to see if we can obtain another one, please send an email to rcarmona@carmonafolkart.com to inquire whether it can be obtained and how long it might take to get it.

ERRORS

We’re human! Sometimes errors occur but we will try our best to make it right in the quickest way we can and we do apologize for your inconvenience.

SECURITY AND PRIVACY STATEMENT

Your privacy is important to us. Please know that your personal info is NEVER sold or forwarded to anyone else. It is used only to communicate with you about your purchase and to inform you about sales, special events or news about Carmona Folk Art. If you do not want to receive our emails you are able to unsubscribe at any time.

You can shop at Carmona Folk Art with confidence. We use Paypal as our payment gateway to accept credit card payments safely and securely. Carmona Folk Art adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).